Technical & Business IT Support

Main Tasks and Responsibilities

Based in Bradford-on-Avon and reporting to the IT Manager, tasks shall include but not be limited to:

  • Working in a support environment on technical, applications and business issues – incidents and change, both small and large
  • Working on small projects from inception to delivery, including writing documents to support project activities
  • Working independently and as part of the IT team or business teams

Achieving success in the role will be indicated by performance on tasks such as:

  • Adherence to the HICSE Business Management System
  • Support queue maintenance
  • Using hands-on technical skill to resolve complex incidents quickly
  • Dealing with users in a professional and courteous manner
  • Ensuring frequent communication with users, suppliers and the rest of the team


Key Skills and Experience 

  • Previous experience of working in an IT Support environment
  • Hands-on experience of working with PCs and servers (Microsoft and Linux), including their configuration
  • Experience of VM Ware server creation and virtual server concepts
  • Awareness of Active Directory and its use through Microsoft
  • Awareness of networking concepts and configuration such as VLAN
  • Experience of working with switches and routers, especially Cisco
  • Willingness and confidence to take on variety of tasks required to keep the business running and support the user community
  • Able to work well and think clearly under pressure
  • Technical skills balanced with business and application awareness
  • Able to work independently and take responsibility for the successful completion of tasks and projects
  • Team player,  able to communicate and cooperate with the IT team and wider business


Benefits Package
Company Funded Benefits

  • Market competitive salary and discretionary bonus scheme
  • Generous holiday entitlement – with the option to buy up to an additional 37.5 hours per year
  • A Holiday Banking scheme allowing you to bank untaken holiday to use another year
  • Group Personal Pension
  • Private Medical Insurance with self-funded option to increase cover to include family members
  • Employee Assistance Programme available to all employees
  • Personal Accident Insurance

Voluntary Benefits (funded by employee)

  • Cycle To Work
  • Gym Membership
  • Dental Insurance with option to include dependent children
  • Health screening


To apply for this role, please click here